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menu overview your homes your repairs your rents your community delivering excellence our people annual report 2015-16 begin a video message from sebert cox obe (chairman) and geraldine kay (chief executive) of . we hope that you enjoy watching and reading this 2015 / 16 annual report. your homes £5.4m invested in improving your homes your repairs 99.4% of emergency repairs were carried out within one day your rents £5m claimed in benefits for our tenants over the last 3 years. your community 159 customers helped into employment delivering excellence 87.3% of tenants are satisfied with their home. our people 13 new apprentices, trainees and undergraduates joined . your homes number of homes the group owned 7,064 homes on the 31st march 2016, an increase of 85 from 1st april 2015. this figure includes 386 affordable rent homes, 5 intermediate rent homes, 2 community houses, 19 homes rented on a long term lease and 377 market rental homes. average rent for property type excluding service charges and water rate social rent (6,304 homes) affordable rent (362 homes) bungalows £73.56 £90.12 flats £65.38 £93.61 houses £72.73 £98.57 maisonettes £82.21 n/a new homes to buy and rent prince bishops homes (pbh) is a non-charitable subsidiary of and the main development vehicle for the group. during 2015/16 pbh added a further 72 homes to its existing range of superb homes to buy or rent. pbh is currently developing a range of exciting new homes on a number of sites across the region. its first show home was at spinners croft, a development of 34 two and three bedroom homes at crook, county durham. all of the homes were reserved within six weeks of being released under the prince bishops homes’ ‘moving on up’ model. the ‘moving on up’ model allows customers to purchase their home after renting for four years and they are advised to save for a mortgage deposit with pbh sharing any increase in equity that is achieved during the four year period. pbh actively supports its tenants into home ownership by : • promoting the government’s help to buy isa; and by • providing tailored support and advice to ensure that they are mortgage-ready when the time comes to buy. pbh has secured funding, land and development schemes to achieve up to 1000 homes across the north east over the next three years and will continue to work with local suppliers and developers to provide much needed affordable homes and home ownership opportunities across the region. for further information please visit pbh’s website www.princebishopshomes.co.uk improving your homes we have continued with our major programme of improvements to bring our tenants’ homes up to a locally determined standard, the ‘ standard,’ and keep them at that level thereafter. we are continually looking to improve our homes. so far, we have invested nearly £130million in capital improvements to our homes, during 2015/16 we invested £5.4m on our homes and we will invest a further £23million over the next five financial years. improving the energy efficiency and environmental performance of our tenants’ homes is a priority for our organisation. the energy efficiency rating of our homes is measured using the standard assessment procedure 2009 (sap) whereby the higher the number the lower the expected energy costs. the average sap rating for was 69.9 on march 31st 2016 compared with a national average for home owners and private landlords of 59.7. this means that our homes are 17% more energy efficient than the national average. we will continue to assist our tenants in saving money and over the next 5 years we will invest £6million on measures to tackle fuel poverty. allocating our homes our aim is to relet our homes quickly to help tenants move into them and we do this by advertising homes as soon as we know they are coming empty. this past year has seen a reduction in the number of homes available and again we have reduced the average number of days it takes to relet a home. we make sure that before a customer accepts a tenancy that we : • encourage them to use our affordability checker which is on our website; • help them to claim any benefits to which they are entitled; • make them aware of their tenancy obligations; • advise them about the rent, service charges and water rates for their new home; and • signpost them to relevant support agencies. 2013/14 2014/15 2015/16 movement number of homes let 811 757 718 -93 average number of days taken to let 34.8 23.9 22.4 -12.4 % of homes let to new tenants 75.2 83.2 82.8 +7.6 homes let 2015/16 as can be seen it is two bedroom houses and bungalows which have the highest number of relets which also make up the highest proportion of our housing stock. 2015/16 who we let to we had 718 homes become available throughout the year which were advertised through the durham key options, choice based lettings scheme. this scheme allows applicants to see for themselves the homes that are available and gives them the opportunity if they want to move, to bid for them. all applicants are banded depending on their needs and this past year we have relet 82% of our empty homes to new tenants. for further information upon the durham key options scheme, please visit: www.durhamkeyoptions.co.uk your repairs repairing & maintaining your homes you have told us that the repairs and maintenance of your homes is one of your key priorities and during 2015/16 our average customer satisfaction rating for our responsive repairs service was 9.7 out of 10. our performance 2015/16 percentage of emergency repairs completed within target 99.4% percentage of routine completed within target 96% average time taken to complete responsive repairs 7.05 days percentage of repairs where an appointment was made and kept 98.8% repair categories type of repair timescale for completion emergency same day appointment to suit tenant planned 90 days during 2015/16 we spent £4.25million on maintaining our tenants’ homes; this included completing the following repairs: repairs number carried out bricklaying and plastering 2,887 electrical works 7,208 gas 12,879 glazing 256 handy van 89 joinery 7,064 painting 448 plumbing 7,220 roofing 1,410 at the end of 2015/16 all tenants’ homes had a valid gas safety certificate. remember, it is a legal responsibility for you to allow access for a gas service and failing to do so puts you and your family’s safety at risk. your rents rents collected your rent pays for the services we provide and it very important that we collect this rent and any arrears to sustain tenancies, prevent evictions and maintain an income for the business. during 2015/16 we increased the amount we collected and reduced the rent arrears owed. we give help and support to tenants to prevent arrears and help them manage any debts in a number of ways. our welfare rights and money advice team have helped our tenants claim over £5,000,000 in benefits over the last three years. the main benefits that they have claimed are: • housing benefit; • personal independence payments; • employment support allowance; • discretionary housing allowance; and • attendance allowance. during 2015/16 we assisted 842 tenants in receiving discretionary housing payments to cover the bedroom tax, opened 118 money advice cases, whilst also negotiating lower debt payments for 90 tenants and helped 3 tenants to have over £32k of debt written off. for further details on welfare reforms or the welfare team please visit: www.derwentsidehomes.co.uk/welfare-rights rents collected 2014/15 2015/16 movement % rent collected 98.71% 99.37% +0.66% current tenant arrears as % of rent due 2.37% 2.24% -0.13% number of evictions due to rent arrears 29 33 +4 your community anti social behaviour throughout 2015/16 our tenancy enforcement team opened and closed 320 anti social behaviour cases, a near 50% increase on the previous year's 217 cases. this increase in reported activity is because we continue to work jointly with the police on cases involving our tenants.

URL analysis for derwentside-annual-report.co.uk

http://www.derwentside-annual-report.co.uk//#your-repairs
http://www.derwentside-annual-report.co.uk//#our-people
http://www.derwentside-annual-report.co.uk//#customer-satisfaction
http://www.derwentside-annual-report.co.uk//#your-homes
http://www.derwentside-annual-report.co.uk//#start
http://www.derwentside-annual-report.co.uk//#your-community
http://www.derwentside-annual-report.co.uk//#overview
http://www.derwentside-annual-report.co.uk//#your-rents
http://www.derwentside-annual-report.co.uk//#delivering-excellence
derwentsidehomes.co.uk
durhamkeyoptions.co.uk
princebishopshomes.co.uk

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